A small office is only as strong as what its people know.
Trainings, the office’s own procedures and who can cover what, in one place.
The office lists the trainings, orientations and certifications its staff and volunteers need, its own or from an agency or college, and how long each one is good for.
The office’s procedures, such as answering a consultation letter or receiving an item, are kept in one current version. When a procedure changes, everyone it applies to is asked to read it again.
Each person’s standing on each training shows at a glance: done, expiring, expired or not done yet. Members report what they completed and the office confirms it.
Made so knowledge stays with the office when people come and go.